@adghi If they don't, then you may have been sim jacked. Change your password and name on the account. Immediately place your phone on lost/ stolen. Change email, bank, credit card passwords that may be at risk. Contact the relevant places.
Then contact the moderators and ask them to switch your service back to the original SIM card. There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
@adghi Try a network reset and restart your phone if it doesn't automatically do so. Also switch your sim into another phone to see if its the phone or the SIM that's the problem. If the other phone gives the same reading, since your account is active please log into your self sevice account and choose the change sim option and compare the last 4 digits to the sim card in your phone. The Sims should match. Let us know if they do or don't. Thanks.
