@srlawren wrote:@TheOldVR close for sure! But I'm guessing you haven't seen @sheytoon's posts 🙂
@SD08 apologies--I haven't had time to read through your response yet. I will try to do so later today.
@TheOldVR
Lol, I hadn't intended for it to be quite as long as it turned out, but...it just grew!
@srlawren
No problem. Please take your time. I only ask that you really consider the evidence, and not simply go by what a moderator may have stated. I'm not saying the moderators are necessarily wrong, but they likely don't have the time to follow discussions in-depth like this. What they state may be accurate as far as it goes, but it may not be the whole story. The details matter here. If I think of a way to make it clearer, I'll update it. 
Apologies in advance for the long read, but here is a fuller explanation and I hope you'll take the time to read this when you have a chance. I hope I won't bore you too much. 
Looking back at our discussion, I think I see now what is causing our disagreement.
This much we agree on: "Every time the renewal processes, you get the credit if auto pay is turned on at that time." Where we disagree is exactly which instance of autopay reward is attributed to which cycle, that is, which cycle generated or earned it.
Let's use the OP's case as an example, where for simplicity's sake, we'll just call them the September, December and March cycles, identified by their payment dates. It's my position that, when autopay is turned on right from the beginning, the customer would earn the $6 reward for each of the SEP, DEC, and MAR cycles.
Scenario A:
Sep 23: $6 appears instantly as "Available Funds." Used toward Dec. 22 payment
Dec 22: $6 appears as "Autopay Rewards." Used toward Dec. 22 payment
Mar 22: $6 appears as "Autopay Rewards." Used toward Mar. 22 payment
If autopay is not turned on until afterward, as I posit in the OP's case, then it would look like this, Scenario B:
Sep 23: No amount listed under "Available Funds.", $0 in self-serve balance
Dec 22: $6 appears as "Autopay Rewards." Used toward Dec. 22 payment
Mar 22: $6 appears as "Autopay Rewards." Used toward Mar. 22 payment
Where you seem to differ by your comments is, you imply that the Dec 22 autopay reward listed in the OP's transaction history is generated by and fulfills the reward earned by the Sep 23 cycle, by turning on the autopay after activation. I say this is wrong. While it is indeed generated by turning on autopay between Sep23-Dec22, it fulfills the reward earned for the *Dec 22* cycle, and will be used for payment on that day, Dec 22. The $6 "Available funds" in scenario A is the proper reward generated by the Sep. 23 cycle and is in fact generated the very day of activation when autopay is on. It too will be used for Dec. 22 (1st renewal). Therefore, the Dec 22 payment will be reduced by $12 ($6autopay+$6availfunds) in scenario A. Any subsequent renewals (Mar22 onward) will only have the single $6 reduction from autopay. Unfortunately, it seems to be scenario B that applied to the OP's account, because they didn't have autopay on from the start. Therefore, only $6 autopay applied to their Dec 22 payment, no available funds.
What is the evidence to support the preceding paragraph? As I said before, the credits and debits for Dec 22 exactly equaled $195 on both sides of the ledger. If there had been $6 available funds, the credit side would have totalled $6 less than the debit side, reflected by a lower "Automatic Top-up" amount. Snapshot reposted here for convenience:
How do I know this is how it works? See the snapshot of my own account:
For my first and so far only renewal on Feb.13, notice how the total debits came to $246 while the credits came to only $240? The $6 difference was made good from the available funds sitting in my account since Nov.15, my activation date. There is nowhere else those funds could have come from other than the initial autopay reward, since it was there instantly after activation. Notice also how my account had $6 autopay reward credited Feb 13, even as it used $6 of available funds? That's what I meant when I mentioned the $12 in my earlier post. Why didn't the OP's account have those $6 available funds while mine did? The OP made no other purchases which could have used up $6, or they would be on that snapshot. The answer is, I simply had autopay turned on at activation. So the evidence clearly supports my case. By the way, @TheOldVR also confirmed earlier in this thread that is what happened in his account too. Basically, I believe you were attributing the wrong instance of autopay reward to the first cycle (Sep 23), not in specific words but in a general sense. In a nutshell, if autopay is on right away, then for the first three payment cycles you'd receive the equivalent of three autopay rewards ($6 availfunds + $6autopay + $6autopay). If not, then you only get two. The OP's snapshot shows evidence of only two autopay rewards ($6autopay + $6autopay), not three as they would have earned with scenario A.
I hope that is sufficiently clear to settle this question. Sorry for the long read. I don't mean to be argumentative for the sake of argument. I simply believe this was too important a point to leave unclarified for future questions of payment history. I'm sure there will be plenty of those. 
@Chaos_Scorpio wrote:
@SDO8 wrote:
@Chaos_Scorpio wrote:
@SDO8 wrote:
I'm guessing you did not turn on autopay at the same time as your activation, so you missed out on the $6 autopay reward from the first cycle. Otherwise, your Dec payment would have been lower.
False statement. You cannot claim autopay on the first payment, it is a manual payment thus not autopay, no autopay reward eligible... you can get it on your first renewal payment (ie your second payment if setup as autopay)
Actually, if you sign up for autopay right at activation, you do get the autopay reward for the first cycle. However, it does not go toward your first payment, nor does it appear under rewards. Instead, it appears on your account immediately as available funds and sits there until your next renewal. I've seen this happen in my own account. I had $6 available funds right from the start, in addition to the $6 autopay rewards. It could have come from nowhere else.
... how is that different than what I say. The reward may show up but rewards do not apply until you are billed, so my statement is still correct.
What I'm saying is, when you sign up for autopay right at activation, you do get credited the autopay reward for the first cycle, but it is used for payment of the 2nd cycle. So, the 2nd cycle's payment is reduced by $12 ($6 autopay reward from the 1st cycle + $6 autopay reward from the 2nd cycle). The $6 from the 1st cycle never gets labeled as "autopay reward" in the self-serve account - it simply appears and sits in the account as $6 available funds from day one until the renewal. At the same time, another $6 shows up under autopay rewards, which comes from the 2nd cycle reward, credited in advance. I know this is true from seeing what happened in my own account, and I'm not the only one who saw that.
Here is a screenshot of my account on Nov. 28/16, two weeks after I signed up:
This is why, whenever the question comes up, I always advise people to sign up for autopay right away at the same time as activation, not afterward, or else they'll miss out on the $6 reward from the 1st cycle (their account would show $6 under autopay, but $0 available funds and $0 balance instead of the $6 that mine had).
This is what I meant in my original statement to the OP, so it was not false. Note that In my original statement to the OP, I was not implying that the $6 would have been applied to the first payment. That is why I included the line: "Otherwise, your Dec payment would have been lower." If this is what you meant as well, then we are actually both in agreement.
@TheOldVR wrote:
@SD08 Well written response mate..... you need to be in Customer Service!
A certain cable and Internet company just raised my monthly bill by $10 a month to "service me better".... too bad they can't give me a response as detailed as what you've offered here!
Happy Tuesday!
Let's see...
-I'm sitting in front of a computer
-I spend a lot of time answering customer questions & troubleshooting
-I read annoyed customers' venting
-I try to be courteous and polite
-I sometimes recommend various telecommunications products & services
-I get paid an average of $4 per month ($6 if I'm especially productive)
-I use the company's phone service when I'm relaxing
Sounds like an offshore customer service centre...
Wait...what?! How did I get here? And where's the "shore" in that offshore? Lake Ontario doesn't count! 
Seriously though, @TheOldVR thanks for the compliment.
