Sim

[Jpx]

Hi got new phone put public mobile sim in and phone sees it as telus and does not work. Any ideas

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Jpx 

It should work as PM is the 3 tier of Telus.

Try rebooting your phone by powering off then back on.

[slusagm]

What phone is your new one?

and you use the same PM sim used on the old phone?

Reboot phone and Reset Network Settings.  At connection, try Manual and check again what network it sees, if it sees Public Mobile, click on it