Sim not working

[AnnaMaropakis]

Hi. I switched to a physical sim when travelling because I couldn’t get esim to work. I am back now and put public mobile sim back in but it’s not working 

[AnnaMaropakis]

No vpn

[CSA_PM]

@ AnnaMaropakis

Please wait until the ticket is reviewed. 

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[softech]

@AnnaMaropakis 

Please check the VPN screen on the phone and delete all VPN profile.  Then proceed with a Reset Network Settings after a device reboot once more time 

I have also escalated your ticket on your behalf. PM support will reach out and help.

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[AnnaMaropakis]

I put in a ticket yesterday and have not heard back yet 

[AnnaMaropakis]

Hi, it was a physical sim which I removed and put public mobile back in. I did all suggested above. Thank you for trying to help

[hTideGnow]

hi @AnnaMaropakis make sure you delete the travel eSIM. Then, check to confirm PM sim is enabled and set with label Primary.  Next, Reboot your phone and Reset Network Settings 

[porcupine]

Did you reboot your phone also you will need to contact an agent for help with that if that doesn't work. Click on the pink envelope in the bottom right corner for help