Community

MattK · ‎08-17-2016

My phone is indicating "Sim not activated". No service. Ported number from virgin mobile. Virgin sim is no longer working either.

Shazia_K · ‎08-17-2016

Hello @MattK,

Welcome to our Community 🙂

I'm sorry to hear about this,

I'll be glad to look into this for you, here is what I need you to send me via private message:

-Public Mobile SIM card number

-Virgin phone number to port & account number from Virgin

Thanks,

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Luddite · ‎08-17-2016

If you did not cancel the Virgin account, I think your port has hung up. You will need @Shazia_K or @Mary_M to effect a repair.

Hang on for a bit longer.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

imm1304 · ‎08-17-2016

Hi @MattK!

Welcome to PM!

Did you get an email confirmation that your new account is active?

Are you able to sign into your selfserve account at https://selfserve.publicmobile.ca/

If yes, and you see the account status as active with the right plan, please verify your sim number.. try and re-enter the sim card number: Plans & Add-ons >> Change sim

EDIT: If this doesn't help, we can ask one of the moderators to help sort this out for you.