Sim cards cahrged twice in credit account?

[Hasmukh6285]

I ordered two sim cards for me and my wife but company charged me twice instead of one. Why is that? 

I need customer support contact number and email address to contact with you.

[kb_mv]

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@Hasmukh6285 wrote:

Yes you got it. charged me two sims + tax two time Tuesday $24.86 and Wednesday $24.86 ao total $49.72 

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@Hasmukh6285 Gotcha. Now contact a moderator, who is an employee. They will help you sort it out.

[Hasmukh6285]

Yes you got it. charged me two sims + tax two time Tuesday $24.86 and Wednesday $24.86 ao total $49.72 

[Hasmukh6285]

No I didn’t activate plan. I ordered two sims they charged me card cost and tax applies.

[kb_mv]

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@Dunkman wrote:

However, I am confused about the amount.  Sim cards are $10 each + taxes.  Did you activate some plans with Public mobile yet?  Which plans?  Are the plans working?

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@Dunkman I think he ordered 2 sim cards and may have been charged twice. That would be pretty close to the total he mentions.

[Hasmukh6285]

Ok 

[Dunkman]

@Hasmukh6285 

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@Hasmukh6285 wrote:

Can you please refund my whole amount $49.72 which you charged me ASAP.

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On this forum, we are all customers like yourself and we can't refund anything.  As stated above, you will need to contact moderators, who are actually PM employees.  

However, I am confused about the amount.  Sim cards are $10 each + taxes.  Did you activate some plans with Public mobile yet?  Which plans?  Are the plans working?

[kb_mv]

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@Hasmukh6285 wrote:

Can you please refund my whole amount $49.72 which you charged me ASAP.

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@Hasmukh6285 You need to read the replies. We are not employees, we are customers like you. Follow the guidance given to contact a moderator who is an employee.

[Hasmukh6285]

Can you please refund my whole amount $49.72 which you charged me ASAP.

[kb_mv]

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@Hasmukh6285 wrote:

I ordered two sim cards for me and my wife but company charged me twice instead of one. Why is that? 

I need customer support contact number and email address to contact with you.

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@Hasmukh6285 There is no contact number or email address for customer service. All support is done here, online. As stated by @softech click on the chat bubble bottom right to start the process.

[softech]

you can open a ticket by clicking the chat bubble lower right corner ask simon the bot to speak to a mod

They will reply within 48 hours. Just keep an eye on the  Message