04-01-2022 09:35 AM
Display saying Sim card invalid and not inserted. Yesterday the phone was working ok
04-01-2022 10:12 AM
I have a feeling reseating the sim will resolve that. Hopefully you have already fixed it!
04-01-2022 09:46 AM
@paigehead17
You could also try the SIM card in another phone. To determine whether hardware issue versus PM service problem.
May also check if your device was blacklisted for some reason:
https://www.devicecheck.ca/check-status-device-canada/
04-01-2022 09:38 AM - edited 04-01-2022 09:40 AM
Try to:
- Reboot phone
- Re-seat SIM - remove, reboot and reinsert
- Reset network connections
- Check your self-serving account. Does it say: Active
- Try your SIM in another phone
