Sim card

[rebeccmarthe]

I activated a new sim card about 4 or 5 months now until now I NEVER USE IT ON DAY but someone else is using the number how is that possible?

edited: corrected label

[esjliv]

---

@rebeccmarthe wrote:

I activated a new sim card about 4 or 5 months now until now I NEVER USE IT ON DAY but someone else is using the number how is that possible?

edited: corrected label

---

@rebeccmarthe  

After 90 days of suspended/non-payment status, your account and SIM card will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[Anonymous]

@rebeccmarthe 

you can Changing Your Number,

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone number,

if you need to Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

[hTideGnow]

---

@rebeccmarthe wrote:

I activated a new sim card about 4 or 5 months now until now I NEVER USE IT ON DAY

---

HI @rebeccmarthe , did you meant you never use it ONE day in this 4 or 5 months? 

Can you provide more details?  

Did you activate with a new number or did you port in an old number?

Can you make outgoing calls? or receive incoming calls?

Can you use Data?

[darlicious · Accepted solution]

Did you activate the SIM card and continue to pay for service this entire time? Did you try to port in your number but did not reply YES to the porting authorization text within 90 minutes of recieving it?

If you did not continue to pay for service an account and phone number will be cancelled and deactivated and the number lost....or rather returned to the original provider.

If you did not complete the porting of your number and the port fails and it came from a prepaid provider then if you did not maintain an active account your number again would be lost and after 30 days of a port not completing pm will automatically assign you a new number.

[notjooba]

Hello, so first of all, I need to know something, have you cancelled your plan ? Or were you still paying your plan ?