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Sim card

Michelleingram
Great Neighbour / Super Voisin

Helping set up a friend's phone. Thought a e sim would work. And we paid for the subscription. We have now found out we need a physical one. How do we cancel and restart the process?

1 REPLY 1

Sansan
Mayor / Maire

@Michelleingram  you can't start over.  You can use the chatbot to submit a ticket.

Or purchase from Amazon for quicker delivery.  

Even better from a local Telus store if they sell Public Mobile SIM. 

Once you have the card, you guys would need to sign into the account to update the SIM number.

https://www.publicmobile.ca/en/on/pick-up-SIM

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