Sim card

[Michelleingram]

Helping set up a friend's phone. Thought a e sim would work. And we paid for the subscription. We have now found out we need a physical one. How do we cancel and restart the process?

[Sansan]

@Michelleingram  you can't start over.  You can use the chatbot to submit a ticket.

Or purchase from Amazon for quicker delivery.  

Even better from a local Telus store if they sell Public Mobile SIM. 

Once you have the card, you guys would need to sign into the account to update the SIM number.

https://www.publicmobile.ca/en/on/pick-up-SIM