cancel
Showing results for 
Search instead for 
Did you mean: 

Sim card

Cole41
Great Neighbour / Super Voisin

I put my Sim card in my phone but my data isn’t working, could you advise?

 

2 REPLIES 2

Zuochen
Good Citizen / Bon Citoyen

What plan have you subscribed to? If you only have the basic plan, you need to have "add-on“  to use data. 

will13am
Oracle
Oracle

@Cole41 , is talk and text working?  If so, it is likely an APN settings problem.  Check your APN settings using this help article.  Check also the mobile data is on and that mobile data usage limits if set have not been reached.  

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Need Help? Let's chat.