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Sim card

xMantee
Good Citizen / Bon Citoyen

I put my SIM card in my new phone but says carrier needs to activate the phone? What happens to simple days where I just moved my sim card

11 REPLIES 11

Phil_Adelphus
Mayor / Maire

There's a 2020 article on Mobilsyrup that says Bell and Virgin stock locked phones and only unlock them during the activation process:

https://mobilesyrup.com/2020/04/21/rogers-fido-devices-unlocking-rules/ 

No  idea whether that's still the case but you can check the phone in settings - general - about then scroll down for carrier lock.  If it's unlocked it should say no sim restrictions.

 

 

@xMantee  Yes that’s certainly true for any phone bought outright . But when in contract or it’s a bring it back device might have different rules attached so someone doesn’t just sign up for a new phone and take it to a new carrier with out the contract being fulfilled possibly. But keep us posted on what they say . I’m curious now

xMantee
Good Citizen / Bon Citoyen

Maybe it is and I’ll have to get her to handle it. But I think regardless of amount owing or whatever it may be they have to unlock it for you. From what I’ve read up on anyways 

@xMantee  yes I think it was stopped awhile ago to lock phones . Any chance this phone is in contract with bell ? Best to start with them and ask if it is say you want to be able to use your other SIM card in the phone 

xMantee
Good Citizen / Bon Citoyen

Was it not banned to carrier lock devices in Canada and such like 8 years ago?

hi @xMantee that sounds like the phone is  carrier looked 

  you need to check with the carrier you got the phone from for an unlock code

@xMantee  Maybe the phone is locked to bell and you need them to unlock it 

xMantee
Good Citizen / Bon Citoyen

Just says sim not supported by carrier or some odd thing when i put it in. Need to call for activation of something idk doesn’t make any sense to me

@xMantee  So with PM SIM card in the new phone have you rebooted the device ? Try that see if it helps 

also ensure the SIM card using upside down in the sim tray @xMantee 

xMantee
Good Citizen / Bon Citoyen

Phone brand new out of box just last night. Girlfriend got a deal for 2 iPhones with her bell plan and gave me one

Handy1
Mayor / Maire

@xMantee  Is the phone new to you or did you buy brand new from store ?? 

If second hand please 

Check

Check the Status of Your Device in Canada | https:/

 

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