Sim card seems not working properly

[Phantom_leaf]

Hello, my phone is ZTE Axon, I've been with public mobile for a while and the service was good until I came back from US recently. In US I bought the CAD 20 roaming package and happened to select T-mobile as the roaming service provider. After I came back to Canada, the sim card can not connect to public mobile correctly. I do see the 4G/LET simbol and I got 2~3 bars of signal. But I can't make calls nor to browse internet. Every time when I try to make a call, there's a voice telling me they can't complet the call, should I call *611 for assistance. I called 611, reviewed my balance and it looks good, but the phone and data services are just not working. Then I borrowd one of my friends' public mobile sim card to check if my cellphone has any problem. It connects to PM in no time, and I can make phone call and browse internet. 

Does it look like a faulty sim card? I read from posts saying you can get a replacement for free, how can I do it?

Thanks in advance!

[Phantom_leaf]

Yeah clarified with mod that avaliable funds does what it sounds like, it's just I need to put more into the account to make the payment, so the funds stays there for me to make up the short... Problem solved 🙂

[mimmo]

Glad you kind of got it sorted.is your account expired? You should just be able to use the available funds and reactivate your plan. If you have funds available maybe just get the mid to do everything.

[Phantom_leaf]

Thanks guys for your reply! I pmed a mod and it turned out my auto-payment did not kick in correctly.. I must have a misunderstanding of the "available funds" appears in my account. It sounds like that's the amount I have and can be used to pay off the balance, however it's the opposit way? Waiting for clarification from a mod now.  

[mimmo]

dont think it is a sim card issue but rather the usa addon.  I would message a moderator and have them look into your account. before sepending money/ waiting for a new sim card.

[neatooo]

hmm depending on how much troubleshooting you want to do vs needing a working phone right away, you can

1) buy another sim from walmart or another retailer, activate it.
2) contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened, and ask for a refund for the sim. not sure if that will work.
OR

Contact the mods and ask for a sim shipped to you free of charge. Again, not sure if this will work out or not.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[Phantom_leaf]

Yeah I also tried my sim card on another cellphone and no luck...The weird thing that confuses me is that I can see 4G/LTE icon beside the signal bars, but just can't make phone call nor browse internet...

[neatooo]

have you tried your sim in your friend's phone? the following settings might help your phone too

Force enable lte
http://www.androidauthority.com/community/threads/how-to-activate-4g-lte.16160/

https://productioncommunity.publicmobile.ca/t5/Discussions/3g-4g-or-LTE/td-p/85269/page/2