Sim card never recieved

[Allapoin]

Hello,

I am still waiting on the sim card that was supposed to come by mail on february 24

[hairbag1]

@Allapoin 

you could get to a Mobile Klinik or Telus retail in your area and buy a new PM sim. Then message PM Customer Support to request credit to your account for the new sim.

[Sansan]

SIM cards can take 2 to 3 weeks to be received, which is about 10 business days.  If it's been more than that, submit a ticket to the chatbot at the lower right hand corner of your screen for further directions. 

[hTideGnow]

HI @Allapoin 

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one