Sim card never recieved

[Allapoin]

Hello,

I am still waiting on the sim card that was supposed to come by mail on february 24

[hairbag1]

@Allapoin 

you could get to a Mobile Klinik or Telus retail in your area and buy a new PM sim. Then message PM Customer Support to request credit to your account for the new sim.

[Sansan]

SIM cards can take 2 to 3 weeks to be received, which is about 10 business days.  If it's been more than that, submit a ticket to the chatbot at the lower right hand corner of your screen for further directions. 

[hTideGnow]

HI @Allapoin 

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update.   You can submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one