Sim Card Trouble

[ChadP]

My phone loses its mobile data due to the Sim card not recognizing my phone number? can you help work this?

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[ChadP]

I still need help with this issue, CS agent wait time is very slow

[yeej]

@ChadP , I had the same issue.  I turned Airplane mode to ON, waited 30 seconds, then turned Airplane mode to OFF.  My network was able to re-establish connection after that.  Good luck.

[ChadP]

try the above suggested items with no resolution, I have to go to Sim and reset it each time on my phones settings to get it working

[hTideGnow]

hi @ChadP might not be your sim

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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