Any update @Meltedgum ?
When you log into self-serve, what does the top left of the screen says re account status? Also, what happens when you dial *611, what messaging is heard?
Try removing the SIM card and use an eraser or cotton swab to remove dirt or dust. Gently rub the eraser or cotton swab along the gold contacts on your SIM card. Continue to make light strokes until your SIM card is clean.
Wipe the card with a dry, lint-free cloth for all-over cleaning. Simply wipe down your SIM card using a clean cloth. Don’t apply any cleaners to the card or the cloth. This can remove dirt, oils, and moisture from any part of the SIM card. A microfiber cloth works well for cleaning any part of your phone, including the SIM card. Dry cloths made for eyeglasses are a convenient option.
Use rubbing alcohol to remove oxidation. Dampen one end of a cotton swab with rubbing alcohol. Then gently rub the alcohol against the gold contacts on your SIM card. Continue cleaning the contacts until all of the oxidation is gone. The cotton swab should be damp but not soaking wet with alcohol. Do not get any rubbing alcohol inside your phone
