Signing into account

[TinaMit]

I activated my SIM card yesterday and right before I received validation the website froze.  The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worked.  However, when I try to sign in onto my account, the account does not exist and I can't do a password reset because (the account is still validating). I never received an email stating that the account exists but my partner received and email and credit for referring me.  

So how do I get my account out of limbo?

[TinaMit]

Thanks.  The link worked.

[Daps]

@TinaMituse the link that the previous posters gave to try to register your self serve account.

If that fails, you'll have to contact moderator_team by submitting a ticket or by private message as mentioned.

[TinaMit]

Thank you for the link.  It worked now.

[TinaMit]

Thank you.  It worked.

[TinaMit]

It is set up but in limbo.  I have already tried to sign up again and I get the same response.  The sim card is already in use ..... yada yada.  

[TinaMit]

I will contact a moderator directly.  I tried Simon and I'll he does is bring me back to the community.

[TinaMit]

Yes, I was at the last screen when you enter your credit card.  When entered my information and confirm, it didn't respond right away and after about 10 minutes I realized that the screen was frozen.  When I entered everything again, it told me that the sim card was not available. When I tried to sign into my account it keep stating - confirmation in progress (or something to the effect).  Phone is working but I can't get into my account.

[Luddite · Accepted solution]

Attempt the creation of a self serve account here: https://selfserve.publicmobile.ca/self-registration/.

• If that fails, you will need to submit a ticket. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

• If you are having problems using SIMon contact the moderators directly through private message here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 In theory this takes longer than using SIMon.

[shep22]

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@TinaMit wrote:

I activated my SIM card yesterday and right before I received validation the website froze.  The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worked.  However, when I try to sign in onto my account, the account does not exist and I can't do a password reset because (the account is still validating). I never received an email stating that the account exists but my partner received and email and credit for referring me.  

So how do I get my account out of limbo?

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@TinaMit hi did you create your  account?if not you must create a self serve account with email you signed up with https://selfserve.publicmobile.ca/self-registration/ 

[gblackma]

@TinaMit it doesn't sound like your self service account was set up. Set it up now. https://selfserve.publicmobile.ca/self-registration/ . Welcome to PM. Stay safe.