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07-13-2020 05:03 PM - edited 01-05-2022 12:05 PM
I activated my SIM card yesterday and right before I received validation the website froze. The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worked. However, when I try to sign in onto my account, the account does not exist and I can't do a password reset because (the account is still validating). I never received an email stating that the account exists but my partner received and email and credit for referring me.
So how do I get my account out of limbo?
Solved! Go to Solution.
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09-09-2020 04:24 PM
new thread created
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07-13-2020 05:24 PM
Thanks. The link worked.
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07-13-2020 05:20 PM
@TinaMituse the link that the previous posters gave to try to register your self serve account.
If that fails, you'll have to contact moderator_team by submitting a ticket or by private message as mentioned.
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07-13-2020 05:20 PM
Thank you for the link. It worked now.
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07-13-2020 05:19 PM
Thank you. It worked.
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07-13-2020 05:17 PM
It is set up but in limbo. I have already tried to sign up again and I get the same response. The sim card is already in use ..... yada yada.
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07-13-2020 05:16 PM
I will contact a moderator directly. I tried Simon and I'll he does is bring me back to the community.
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07-13-2020 05:14 PM
Yes, I was at the last screen when you enter your credit card. When entered my information and confirm, it didn't respond right away and after about 10 minutes I realized that the screen was frozen. When I entered everything again, it told me that the sim card was not available. When I tried to sign into my account it keep stating - confirmation in progress (or something to the effect). Phone is working but I can't get into my account.
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07-13-2020 05:08 PM
Attempt the creation of a self serve account here: https://selfserve.publicmobile.ca/self-registration/.
If that fails, you will need to submit a ticket. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.
If you are having problems using SIMon contact the moderators directly through private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 In theory this takes longer than using SIMon.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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07-13-2020 05:08 PM - edited 07-13-2020 05:09 PM
@TinaMit wrote:I activated my SIM card yesterday and right before I received validation the website froze. The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worked. However, when I try to sign in onto my account, the account does not exist and I can't do a password reset because (the account is still validating). I never received an email stating that the account exists but my partner received and email and credit for referring me.
So how do I get my account out of limbo?
@TinaMit hi did you create your account?if not you must create a self serve account with email you signed up with https://selfserve.publicmobile.ca/self-registration/
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07-13-2020 05:07 PM
@TinaMit it doesn't sound like your self service account was set up. Set it up now. https://selfserve.publicmobile.ca/self-registration/ . Welcome to PM. Stay safe.