Signal Strength in Sutton, Ontario

[alc99]

Hello,

The signal strength in Sutton, Ontario (Park Rd & Bedford Rd) is abysmal - has always been and is still very poor.

Usually unable to make/take a call. It's better (5G) if I am downtown Sutton.

My phone shows -103 dBm and my husband's phone shows -123 dBm - and that's on a good day.

Today, we received a text from Public Mobile that our subscription is going up $3/month - for what??? -don't know.

However, it is making me rethink my subscription.  Is there anything that can be done to improve the signal?

Thanks!

   alc

[alc99]

Got it..Thank you! But it would really would have helped knowing what to ask/answer to actually get to the submit ticket stage. THX

[CSA_PM]

Hello @ alc99,

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[alc99]

Such craziness.. Chatbot only takes me in a circular argument! Not able to open ticket...just back to Chatbot clicking on hotlink.  I have tried all the suggested course of action on the phone with no improvement. Is it just a deadzone?

[CSA_PM]

Hello @ alc99,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[alc99]

Already tried all the suggestions. It's a Samsung S24 .. I get 5G 2 kms away.  Phone rings, but drops as soon as I answer.  Was willing to put up with it for the price, but getting annoyed when price goes up without any improvement. Does Public Mobile/Telus even care? Anybody in customer service?

[hTideGnow]

HI @alc99 

yes, the $3 increase for $15 plan

but what phone do you have? are you using 4G or LTE or 5G?

try Reset network settings