Community

robsteene · ‎10-26-2021

I am trying to set up a new SIM card, switching over from TELUS. I have already done my wife's a few months ago and now trying to do mine I keep getting an error message. I have cleared my bill with TELUS twice now. Tried calling them a month ago, tried again now and it still gives me an error and will not go through.

Triguy · ‎10-27-2021

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

t_p · ‎10-27-2021

@robsteene wrote:
Hello,
I'm moving from Telus to Public Mobile.
I've got the 821 error code in the process of activating the SIM card.
I need a moderator help.
Thanks,
Robin

@robsteene

Have you tried using another browser in private mode (ex. Chrome incognito)?

If you still want to contact CS :

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: You should have stayed in the same thread and give feedback about what suggestions you've tried.

We're wasting time repeating things that have already been said before realizing it when the mods merge threads together!

robsteene · ‎10-27-2021

Hello,

I'm moving from Telus to Public Mobile.

I've got the 821 error code in the process of activating the SIM card.

I need a moderator help.

Thanks,

Robin

esjliv · ‎10-26-2021

@robsteene wrote:
Error code 821, keep getting it every single time. It will charge my credit card then reimburse it about a week or two latter. spinning wheel gets stuck on setting up phone number. I have tried about 10 times with different emails, credit cards, calling telus. What am I doing wrong? Why is this one so difficult?

@robsteene

Also, you mention calling TELUS, for what exactly?

Anonymous · ‎10-26-2021

@robsteene

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

chat with live agent

Online Activation Assistance (telus.com)

or Contact Customer Support Agent by CS_Agent,

Triguy · ‎10-26-2021

@robsteene You will need to contact a CSA for assistance.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

esjliv · ‎10-26-2021

@robsteene wrote:
Error code 821, keep getting it every single time. It will charge my credit card then reimburse it about a week or two latter. spinning wheel gets stuck on setting up phone number. I have tried about 10 times with different emails, credit cards, calling telus. What am I doing wrong? Why is this one so difficult?

@robsteene

What happens when you put the SIM card into an unlocked phone?

Do you get any services at all, calling, texting, data...?

Also, can you log into your Self Serve account? If so, you activated the SIM card. What does your account status say?

robsteene · ‎10-26-2021

Error code 821, keep getting it every single time. It will charge my credit card then reimburse it about a week or two latter. spinning wheel gets stuck on setting up phone number. I have tried about 10 times with different emails, credit cards, calling telus. What am I doing wrong? Why is this one so difficult?

Triguy · ‎10-26-2021

Are you porting your phone# over to PM ?

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

If you are porting then you will need to leave your Telus sim in your phone in-order to reply to the text confirmation.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Anonymous · ‎10-26-2021

@robsteene

Transferring a Phone Number , Click Here link

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

esjliv · ‎10-26-2021

@robsteene wrote:
I am trying to set up a new SIM card, switching over from TELUS. I have already done my wife's a few months ago and now trying to do mine I keep getting an error message. I have cleared my bill with TELUS twice now. Tried calling them a month ago, tried again now and it still gives me an error and will not go through.

@robsteene - what is the error message you are receiving?

Were you charged for the SIM card activation?

JK8 · ‎10-26-2021

@robsteene

What is the error? Have you tried clearing browser cache/cookies and going incognito with chrome?

Edit: if your cc has not been charged try using the live chat for activations:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Anonymous · ‎10-26-2021

@robsteene

use a different email,

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Here How To Activate Online visit Here link for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link

for new customers who activate online.only, To get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter Promo Code for 2GB Free, ( 2GBBONUS )

2. Enter Friend Referral Code (??????) to you will receive a one-time credit of $10..,,

they will applied within 72hr,,,

*for more information about Refer A Friend Reward, How Does It Work visit Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

Good Luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy..

Community

Setting up a new SIM card