Services not working

[ACB2026]

I joined PM a few days ago. I can’t send texts (not sent) or make calls (call fails) but I am receiving calls and texts (?)  I also can’t get a hold of a CSA online either to get the problem rectified quickly. Any ideas of how to fix the problems? 

[hTideGnow]

hi @ACB2026 make sure your old carrier sim is removed and the old carrier eSIM is disabled 

then Reboot your phone and click Reset Network Settings and test again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage