When you order the sim? It can take up to 3 weeks
And since you picked Sim card, you need to complete the sim card activation before you can change to eSIM
But ask PM to check and help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
