Service

[Big_Pete]

I need new PUK code as mine is locked.  Also need new QR code as couldn’t download or activate.  Thx

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1 · Accepted solution]

@Big_Pete 

what message for PUK are you referring to ? If you need a PUK for locked sim, only Customer Support can help. If you haven't created a Public Mobile account yet, use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

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@Big_Pete wrote:

I need new PUK code as mine is locked.  Also need new QR code as couldn’t download or activate.  Thx

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Hello @Big_Pete 

Please create a ticket to get asstance.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

If it is a Samsung and it requires a PUK code, contact Samsung 1-800-726-7864 for a PUK code.