Service

[Kapios02]

Hi,

My name is Zamisi. I have rervice with you since 2013.

My phone number xxxxxxxxxxxxxxxx

The raison I'm asking you is, lately I can't receive calls and I can't make calls. It says that I'm not registered. Is something you can help me?

[dust2dust]

Your account is active. You might have just got a text from 611.
Is the phone you're using a used phone? Have a look at devicecheck.ca to rule that out.
Can you text in and out? Does cell data work?

[SourDude1234]

Hi @Kapios02 
Please remove your private information immediately as this is a public forum which means anyone who has an account here can access this information. This can be done by clicking the arrow on the top right and selecting "edit message". Thank you.

[Handy1]

@Kapios02  Please remove your personal info this is an open forum . You can submit ticket with support using this direct link 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @Kapios02 

we are just customers like you

your issue could be a problem with payment.  Maybe the credit card decline the payment? maybe time to update CC and you forgot?

can you login My Account to check? Use Incognito/Private/Secret mode on your browser to login

if you ae unable to login , you can submit ticket with agent here       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also, another way to check your account status, from another phone , call .1-855-4PUBLIC, enter your phone number, the system will tell you if your account is suspended