Service

[Mophan]

So two weeks ago I started a ticket because I am getting only LTE service in London. After many and I mean many chats they pushed me to tech support. I got this message and it is basically as shown below. We can’t make phone calls from a site that should be covered I mean it’s London. Has anyone else had this happen. The guy that made this message was barely understandable. What did I get myself into with this company?  What is Tourist Export and that part was very clear. 

Nick public mobile. You know, uh, Mark, my name is Nick from Tourist Export and Prudy mobile, uh, 22 So you have a problem with your dog call, so I will send you to the right thing that is ritual, uh, with your frequency, uh, they will uh, see if they can do something about your problem. Mine, uh, right now you are on the, at the side of the device in the, so that's why I'm sending you to them. You, it could take a, a week to have an answer from them, but at least you will uh, be in their right bucket. Have an is it?

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mophan]

Still waiting for tech support. Is it worth staying with Public Mobile or other options?

[Mophan]

It was a phone call message. 

[hTideGnow]

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@Mophan wrote:

No that’s the wording that was translated. This came from a Telus phone number. 

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HI @Mophan 

translated?  was it in French originally? if that was a translated message, the translation was not good

do you mind to post a screenshot of the original message?

and PM usually do not text back to phone. They will usually message back using Community message system

[Mophan]

The chat reply’s were with support and they passed me to Tech Support who called me but I was away from my phone. This issue makes no sense as I am in London where cell service should be great. 

[Mophan]

I have an open ticket with support which they are closing as they passed it on to Tech support which is where this phone call came from. 

[Mophan]

I have an IPhone 14, but this is also happening on my wife and daughters IPhones. And thanks 

[Mophan]

No that’s the wording that was translated. This came from a Telus phone number. 

[slusagm]

Sounds like you have change some wordings in the reply 

So, is your complaint about no one reply you since? Reply them again in the same thread in polite tone and I am sure they will get to the bottom of it 

[hTideGnow]

hi @Mophan 

eill try to resolve your issue quickly, but tell us what phone do you have.. 

[Meow]

This CANNOT be communication from Public Mobile.

PM agents are VERY professional and this sounds like kid fooling around with you.

The only way you can get a support is from customers (like you) HERE or sending a direct note (or opening a ticket) to PM agent.