Service

[DawnT1]

I switched my service to PB today and have not had service yet. I think it’s an eSIM issue maybe. I clicked that as it said it was an option but it’s saying I don’t have a SIM when I scan the QR code in my email. 
thank you 

[DawnT1]

I purchased another eSIM through the public mobile app and it worked. Yay 

thanks so much for your help 

[funpig1]

"Porting in" means transferring a number from one cellular provider (e.g. Bell) into another cellular provider (e.g. PM).

If that is the situation, I have sent you a private message with additional advice. Good luck.

[Sansan]

Did you restart your phone?  Also

Go to Settings > General > Reset > Reset Network Settings. ( save your passwords first)

[DawnT1]

I don’t know what that means sorry. 

[DawnT1]

There’s no public mobile eSIM. Says I need to add one. Bell is no longer working. 

[funpig1]

@DawnT1 

Are you porting in?

[Sansan]

Ok so Bell is no longer working? Was that physical SIM? Did you remove it or disable it? What phone do you have? Go to Settings in Cellaulur and see if there is a Public Mobile esim there.

[DawnT1]

I think my phone is too old for eSIM after troubleshooting. I think it requires iPhone 14 and newer . But I can’t use the old one. It would be nice to have an agent to connect with. I was able to get one to help today when I purchased the service I’m not sure why there’s none available now. 

[DawnT1]

I have no cell service at all. I cannot text or call. I hit YES on the text and got confirmation from Bell that they received a transfer number request 

[Sansan]

I mean your other providers sim. Are you still receiving calls there? Did you reply to the sms to switch provider?

[DawnT1]

My other SIM was 20 numbers and it only allowed room for 19 so I wasn’t able to use my old SIM

[DawnT1]

I my says add eSIM and when I scan the QR code it says the code is no longer valid 

[DawnT1]

I have tried that many times, but it’s all automated responses and in the end asks me to sign in then im back where I started. Over and over, same thing. 

[Sansan]

Did you go to your phone settings to verify if the esim did indeed download and you need to enable or turn on this line or make it primary?

How about your other sim does that still work?

[funpig1]

@DawnT1 

You can message a customer agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437