Service

[Nahid1975]

1. Hi, my sim asking for SIM PUK code, how to get this code. I’m not able to use my phone

[maple_leaf]

@Nahid1975 , Please review my earlier message in this thread. It will help you to contact a Customer Support Agent with your request for your PUK. 

[hTideGnow]

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@Nahid1975 wrote:

Moderator please help to get my sim puk code 

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HI @Nahid1975 

there are no moderators here. There are CS agents but they don't check here

if you are sure it is just a sin card puk , then as many of us said, submit ticket here

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nahid1975]

Moderator please help to get my sim puk code 

[softech]

@Nahid1975 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help) 

[hTideGnow]

hi @Nahid1975 

if it is a sim unlock PIN, PM agent can help , just submit ticket with agent:

        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it is carrier unlock, then agent cannot help, you need to check with the carrier you got the phone from

[maple_leaf · Accepted solution]

Hello @Nahid1975 , Please click on the link below for more information about how to find your PUK. If the chatbot that you're directed to for contact with a Customer Support Agent isn't working, you can also submit a private message to CS_Agent using the link below.

How to Find Your PUK:
https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.

[dust2dust]

What is the exact message your phone is saying? Some PUK's have different needs.