Service won’t turn on

[Edm780]

I put top up vouchers on my phone and still says I don’t have an active plan. Please help. Need this phone for work 

[will13am]

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@GreatCanadian wrote:

Also, when you add funds, you then have to go back and purchase the plan. Adding the funds does not actually complete the purchase.

GC

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There may be something else that is not working here.  Buying add on is a two step process.  Paying for the regular plan is not.  When you "make a payment" with a voucher, you are adding funds into the account.  The system automatically applies funds in the account during the renewal process. 

[GreatCanadian]

Also, when you add funds, you then have to go back and purchase the plan. Adding the funds does not actually complete the purchase.

GC

[Edm780]

Ok thanks. 

[KMG · Accepted solution]

You need to send a private message to the @CS_Agent to see if there is an issue with your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage