01-21-2018 10:40 PM - edited 01-05-2022 03:57 AM
I put top up vouchers on my phone and still says I don’t have an active plan. Please help. Need this phone for work
Solved! Go to Solution.
01-22-2018 08:58 AM
@GreatCanadian wrote:Also, when you add funds, you then have to go back and purchase the plan. Adding the funds does not actually complete the purchase.
GC
There may be something else that is not working here. Buying add on is a two step process. Paying for the regular plan is not. When you "make a payment" with a voucher, you are adding funds into the account. The system automatically applies funds in the account during the renewal process.
01-22-2018 08:09 AM
Also, when you add funds, you then have to go back and purchase the plan. Adding the funds does not actually complete the purchase.
GC
01-21-2018 11:06 PM
Ok thanks.
01-21-2018 10:53 PM - edited 01-21-2018 10:53 PM
You need to send a private message to the @CS_Agent to see if there is an issue with your account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage