09-01-2021 09:56 AM - edited 01-06-2022 03:16 AM
Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st
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09-02-2021 01:07 PM
@sophiamarthal wrote:i tried with different credit card but is say I have enough amount but unable to proceed...
Sometimes the web page has problems refreshing in real time.
You could try another browser or Incognito mode to see if it works. Clear cache/cookies.
09-02-2021 12:59 PM
@sophiamarthal : What plan do you have and what is in your Available Funds?
09-02-2021 12:40 PM
i tried with different credit card but is say I have enough amount but unable to proceed...
09-02-2021 12:39 PM
@sophiamarthal : Do an "Other" payment of the amount you need to have a balance >= your plan cost. The Amount Due option seems to get confused sometimes.
09-02-2021 12:37 PM
hi,
My account got suspended when i tried to do the payment its giving error message that I has enough money in the account but unable to call any one.
can you lookinto this issue
09-01-2021 11:13 PM
@lake wrote:Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st
Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.
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If you have no services, and it is past your renewal, maybe your autopay failed?
If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.
And, also ensure all rewards were or will be provided to you.
Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
09-01-2021 05:58 PM - edited 09-01-2021 10:30 PM
@lake wrote:Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st
Today being your renewal day means that the actual message about suspension is "normal". I've actually seen the message a couple of hour later than your message post at 10am (eastern time) on accounts where there are no issues.
09-01-2021 01:03 PM
09-01-2021 11:50 AM
you can Remove your credit card and Logout and
close all Browser and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here link
or you can try it for a different Browser
and use a Browser from your computer, is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here link
and do Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
and log in and re entered your credit details,
just make sure your credit card number and your address match the same,
sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.
How To Update or Remove Your Payment Card
To update or remove your credit or Visa debit card details,
1. sign in to Self-Serve. Once signed in,
2. click on the ‘Payment’ tab,
then scroll to the bottom of the page and select ‘Manage my card’.
you will have the option to either select ‘Replace this card’, or ‘Remove this card’.
You will need to review and confirm this change to your account,
09-01-2021 11:50 AM
Do you have no phone service or does your account just say your service is suspended ?
09-01-2021 10:56 AM - edited 09-01-2021 10:57 AM
Is your 30 day renewal coming up?
If it is, this is normal during the transition to the next 30 day payment.
09-01-2021 09:58 AM - edited 09-01-2021 10:20 AM
@lake Did you check My Account? is it showing Suspended as well?
Likely Autopay has failed. usually it works well but it might fail for various reasons.
Go back to My Account, Payment Tab and do a One Time payment. Start with Amount Due. (If paying by Amount Due fails, try the use the option "Other" and pay the plan amount + $1 extra)
Once payment goes through, check to see if Reactivate Current Plan button there and click on it, then logoff My account and reboot your phone.