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Butterfly111219
Great Neighbour / Super Voisin

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.

7 REPLIES 7

esjliv
Mayor / Maire

@Butterfly111219 wrote:

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.


@Butterfly111219 

I am curious what you mean by notifications, texts, other?

 

Is your DND turned on (Do Not Disturb feature) ? Check your phone's settings.

 

Also, try a RESET of your Network Settings.

 

HALIMACS
Mayor / Maire

@Butterfly111219 wrote:

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.


@Butterfly111219 

 

Log into your self-serve account to see if your account is "active".   If not, make a manual one-time payment necessary to reactivate service.

 

Try dialing *611 to see what messaging occurs.  If you have a payment card registered, you can also make payment through this process.

 

Worst-case scenario (but unlikely) your device may have been blacklisted.   Check here:

Check the Status of Your Device in Canada - DeviceCheck.ca

Yummy
Mayor / Maire

What notifications are we talking about?

SMS from PM?

SMS from other people?

Notifications from apps installed on your phone?

softech
Oracle
Oracle

@Butterfly111219  outgoing calls no problem ?  just incoming calls with issue ?  and incoming text as well?

 

did you try reboot your phone?

 

 

Anonymous
Not applicable

@Butterfly111219 

for android device visit Here 

or Here 

for iphone  visit  Here 

 

update @Butterfly111219 

and do Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Anonymous
Not applicable

@Butterfly111219 

which device you have !


@Butterfly111219 wrote:

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.


Are you asking about Community website notfications or notifications on your phone about incoming messages, updates, calls, etc.?