If you have forgotten your password you need to send a private message to the mods.
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get help with you account.
- They are Public Mobile support employees who can help with your issue (More details).
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator