Service not working
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09-26-2023 10:55 AM - last edited on 09-29-2023 10:10 AM by Dunkman
@CS_Agent Hello my network is not working (data or voice) at all since this morning, I tried to restart my device multiple times, also tried your guide with the chat bot (reset network settings etc). Still not working. Is there a problem with your network or my sim card ? Thanks
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09-26-2023 01:12 PM
site is now up, you can try logging in now
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09-26-2023 11:16 AM
@Mathie yes , the My Account site is currently down:
But you can try using PM app to login and pay
or using *611 if you know the 4 digits account PIN
or buy voucher from SDM/Pharmprix/Shell/711 and rhen load the voucher using *611
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09-26-2023 11:07 AM
Probably a payment issue (I have a new credit card), however I cant connect to my account. Is always says "
OOPS!
This page is down or unavailable for maintenance. Click below to return to Login Page."
I tried on my mobile device, laptop, and incognito mode.
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09-26-2023 11:01 AM
@Mathie any chance is a payment issue?
try calling *611 (or 1.855.4PUBLIC from another phone) and confirm what is the account status. If suspended, make a payment to resume
if active but phone is not working, open ticket with support