@brittneh wrote:
Account status is active, I bought the $50 plan with 8gb data.
Samsung Galaxy s9+
It was purchased from a friend, not sure who their carrier was. I think Rogers. But I used it on Koodo.
No texting, calling or data.
No error message that I've noticed.
Thank you for providing the additional details; this will help the community try to figure out what the problem could be.
"No error message that I've noticed":
When you try to make a call, what happens; what is the message/recording you hear?
When you try to send a text message, what happens; is there a message?
When you try to use data, what happens?
Did you port in a number from another carrier (Koodo), if so was it a pre-paid or post-paid line?
Yes, as other posters have suggested, you should send a private message to the moderators and explain the problem; response time is between a few hours up to 48 hours, so better to send that off now. In the meantime, the community here can try to determine what's going on with the details you provide.
