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Service not working

Hockeygirl151
Great Neighbour / Super Voisin

Hi. So service didn't automatically renew lastnight. So I tryed going on my account to pay for it but its not showing subscription suspended so I can't pay for it to get my services back on. Plz help. Ty

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @Hockeygirl151 

please use this link to make a manual payment (use Incognito/private/ secret mode on your browser)

https://myaccount.publicmobile.ca/en/account/payment/funds/card

once paid, reboot phone and try 

Handy1
Mayor / Maire

@Hockeygirl151  You can buy payment vouchers from shoppers drug mart 7-11 / shell gas and load the funds *611 to resume service right away 

or 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

hairbag1
Mayor / Maire

@Hockeygirl151 

try rebooting your cell...see if that helps.

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