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Service not working suddenly on iPhone 11 & 12

modugnot
Good Citizen / Bon Citoyen

Yesterday, all of a sudden my service stopped. I use an iPhone 11 as my main phone and it worked fine for months since I joined PM. All of a sudden yesterday the network says: phone not allowed.

 

- I've contacted PM Support as well as Apple.

 

- I've also followed all of the steps as outlined by Apple and PM.

 

- Other sim cards work in my phone

 

- The PM sim card works in my OLD phones (5C and 7).

 

- My new phones are both from Apple with no carrier lock.

 

- My new phones are not blacklisted.

 

- I bought a new sim card and tried it. No dice. Still no service.

 

- Has anyone else run into these issues with PM and an iphone 11 or 12?

 

Thank you.

31 REPLIES 31

TheGx
Deputy Mayor / Adjoint au Maire

@modugnot :You've done most that I can think of, so hopefully Public and Apple can help you figure this out.

 

I know few people with Public with Apple 12 phone and they have no issues...

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