Service not working properly

[Noah133]

I transferred my number from Lucky Mobile to Public Mobile. The transfer is complete. I can make calls and send texts, but cellular data doesn’t work. My iPhone shows Public Mobile and 5G, but Safari, Snapchat, and other apps don’t work on mobile data. Can you please check if my data service is provisioned correctly?

[hTideGnow]

hi @Noah133 

couple things to check and confirm

Make sure you  removed the old carrier (Lucky) sim card,  or if it the Lucky sim is an esim, disable it from Settings->Cellular

Next,  at Settings->Cellular , make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Also, Update the Carrier Profile in the Settings menu

Reboot your phone and Reset network settings and test and confirm if mobile data works well

if same, ask PM support agent to refresh the account.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage