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Service not working properly. Phone line cuts off.

Ellengetscutoff
Great Neighbour / Super Voisin

Help please. I have been going from screen to screen logging in so many times not to get anywhere.  My problem is that my phone line keeps hanging up during my phone calls. It goes silent mid conversation many times. Just lately it does it by giving the caller a two beep warning before the line cuts off. This started happening when I switched to Public Mobile so i decided maybe it was my phone but it wasn’t because I bought a new phone hoping to stop this problem  I didn’t even transfer stuff from my old phone and started from factory default to prevent this problem from recurring but it did. It has to be the line. Anyone else have this problem. This started from the beginning of my subscription. Please please help someone. I’m going bonkers and so are my callers. It’s the worst when this happens during a business call or a virtual medical appointment. So sad. 

2 REPLIES 2

Ellengetscutoff
Great Neighbour / Super Voisin

Thank you for all those that have brought this concern to chat platform however I’ll be over the moon happy if this gets resolved quickly. Meanwhile there should be some compensation to Public Mobile customers for this frustrating situation. For now perhaps crediting back current and previous invoices would be nice. It’ll make me less crabbie perhaps. 

will13am
Oracle
Oracle

@Ellengetscutoff , Public Mobile is having ongoing dropped call issues.  There's a thread in the announcement section concerning this problem.

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