Service issue

[Jay19801]

I cannot receive any call from others and I cannot receive 6 digit code on my phone number  to get full access into my account. 
Can anyone help me please?

[Chalupa_Batman]

Hi @Jay19801 

Try this.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

If you're still having issues and can't get in, reach out to a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Created by Chalupa Batman

[Handy1]

@Jay19801  Did you just port number in ?? Will send you porting team number private message and they re trigger port request for you