Hello wetcoaster,
Yes...I did say in my last post before you replied that my service issue was resolved.
And, no, I don't expect any company to provide 100% uptime. I simply reported I had no Service. I checked the Telus site and it indicated no reports of issues, (but as that only indicates if others have reported an issue and to be patient) I reported it there. I next reached out to PM in the only way I knew of (thank you for the moderator link - I wish someone had provided that right away) so that any potential problem could be addressed for me and other users in a timely manner.
I mistakenly thought "Service Outage" would have received a response from someone (at PM) and expected to receive replies such as:
A) IF the service was indeed out.
B) Thanking me for letting them know, We'll look into it...
then, if they didn't notice in a timely manner...
C) I'm glad your service is working now, next time you can reach us more immediately at...
I think that one issue is that PM does NOT have many problems (I haven't) and therefore there is no reason for the average person to come on this forum and know their way around. I bet I'm not alone in that I find the landing page confusing (especially on a tiny phone in the middle of the night away from a computer).
I think there should be clear information RIGHT on the MAIN landing page where to find "reach someone that can help right now" link. If it's there I don't see one... but, then again - I'm a man and I can't find a Ham in the freezer either. By the same token, I'm sure many PM customers have the same issue (with Ham and the landing page).
