This is a suggestion based on how TekSavvy handles support on the site DSL forums. They have two separate boards there, one for general discussion (and potential user support) and a private board for support given by the company.
Would Public Mobile be willing to set something like this up? The support forum would be a private board were users would post enough information to validate there account (or post from their Public Mobile account). Public Mobile could then deal with these posts directly instead of constantly monitoring the general discussions for posts that require assistance or posts that specifically mention moderators.
