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Self service

Shawn70
Great Neighbour / Super Voisin

I can not remember my email or password to get in my account 

4 REPLIES 4

kb_mv
Mayor / Maire

@Shawn70 wrote:

I can not remember my email or password to get in my account 


@Shawn70 You will need to send a message to a customer service agent at the link below:

 

---------->Click here<----------

 

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

softech
Mayor / Maire

@Shawn70 try using the Forgot password link there  Rnter any possible email address you have and see which one got you to Step 2 to complete the process

 

if that does not work, follow what @kb_mv suggested to open ticket with PM support to get that sorted out

MrSpock
Model Citizen / Citoyen Modèle

@Shawn70 

hi if you forgot password  and or email  you can contact  a cs agent explain your problem  Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

 

CountyDownIeUk
Mayor / Maire

y@Shawn70 I was thinking....when you sign up for the Community it is recommended to use same email that you used during activation. But looks like you just joined because of your issue. 

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You could try every valid email you have and use the Forgot Password process.