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Self service

Great Neighbour / Super Voisin

I can not remember my email or password to get in my account 


Mayor / Maire

@Shawn70 wrote:

I can not remember my email or password to get in my account 

@Shawn70 You will need to send a message to a customer service agent at the link below:


---------->Click here<----------


You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

Mayor / Maire

@Shawn70 try using the Forgot password link there  Rnter any possible email address you have and see which one got you to Step 2 to complete the process


if that does not work, follow what @kb_mv suggested to open ticket with PM support to get that sorted out

Town Hero / Héro de la Ville


hi if you forgot password  and or email  you can contact  a cs agent explain your problem  Click here or if you are having issues with Simon you can send private message to a CS Agent here:


Mayor / Maire

y@Shawn70 I was thinking....when you sign up for the Community it is recommended to use same email that you used during activation. But looks like you just joined because of your issue. 


You could try every valid email you have and use the Forgot Password process.