US add on

[shaji]

I bought a US add on and it didn't work.  How do i get the refund?

Thanks

[softech]

@shaji are you still in US?  you tried connect to AT&T or T-Mobile?  make sure you change from Automatic to one of that 2 carriers

Did you buy Data and/or Voice/Text?  If you have data, make sure you enable Data Roaming on the phone

If yiubare back in Canada already or just want a refund,  open ticket with PM, they night be able to reverse the transaction and put the fund back to your account for future use

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Contact CS agent", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[RossN]

@shaji to get a refund 

 contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[dust2dust]

Do you still see the balance in your account? Maybe you didn't actually complete the purchase. Otherwise, with all the network changes going on in the US, things may not have worked anyway without some adjustments.