@Diyakhaleeq
You can also choose to send a private message to the moderators for support. The advantage of using this method in your case is that by suppllying the correct amount of info and personal identifiers is it is possible to recieve a password reset overnight. Possible....not guaranteed.
If you send a private message to the moderators put in the subject line " locked out of self serve" and explain your issue in detail. Include the following in your message:
- Full name and address on your account.
- Email, phone number# and pin#.
- If you don't know your pin# include at least three of the following:
- Last payment, date,amount, type and last 4 digits.
- Alternate phone # if any.
- Date of birth.
- Autopay y/n? Type, last 4 digits.
- Plan amount, any add ons? Recent plan changes.
- Security question and answer.
Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Allow for a minimum 2 to 8 hours (up to 48 hours) for a response. Wait times are currently longer than usual especially for non urgent requests. Yours should be given priority. They may have a reset password ready for you if you supply all the necessary info in your first message.
