Self serve account access

[Weswhite]

Does anyone know what to do when you cant access you account to pay you bill? I cant log info self serve keeps saying my email is invalid. I had to create a new email and create a new community account just to sign info the community! 

[popping]

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@Weswhite wrote:

I got several differnt messages through various attemps but the Mail one was invalid email but i thanks my free email serve closed up shop so i couldnt access my account to change it

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Only moderatore can access your account.  

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

[Weswhite]

Yesterday i will give it a go thanks

[Triguy]

You can buy a voucher and call 611 to make a payment or use recharge.com.

[gblackma]

@Weswhite  use @Staliger 's suggestion and contact the moderators.

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@Weswhite wrote:

I got several differnt messages through various attemps but the Mail one was invalid email but i thanks my free email serve closed up shop so i couldnt access my account to change it

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[Weswhite]

I got several differnt messages through various attemps but the Mail one was invalid email but i thanks my free email serve closed up shop so i couldnt access my account to change it

[gblackma]

What is the exact message that you get when you try to login? And were you on a grandfathered 90 day plan? Thanks.

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@Weswhite wrote:

I did that two days in a row with no response only way of contact with the is my email as my serve was suspended because i couldnt reload my account!

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[Weswhite]

I did that two days in a row with no response only way of contact with the is my email as my serve was suspended because i couldnt reload my account!

[gblackma]

@Weswhite You can use 611 See link on how to use 611.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

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@Weswhite wrote:

Does anyone know what to do when you cant access you account to pay you bill? I cant log info self serve keeps saying my email is invalid. I had to create a new email and create a new community account just to sign info the community! 

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[Anonymous]

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@Weswhite wrote:

Does anyone know what to do when you cant access you account to pay you bill? I cant log info self serve keeps saying my email is invalid. I had to create a new email and create a new community account just to sign info the community! 

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Use the 611 service. You can top up using a pre-registered payment card or use a voucher from a store or online.

[Staliger]

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@Weswhite wrote:

Does anyone know what to do when you cant access you account to pay you bill? I cant log info self serve keeps saying my email is invalid. I had to create a new email and create a new community account just to sign info the community! 

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@Weswhite To solve the issue, contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible), OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437