Yep, definitely starting a letter. 'V' to be exact. Will try the app in the AM, but I'm not holding my breath. I opened a ticket a few hours ago, but still waiting to hear back.
@cameronjp- Looks like the app is in maintenance mode now so...my only suggestion is to get a visa gift card kind of card and use another postal code. You start typing a letter right? I seem to recall that screen doesn't take US zip codes. Anyway...I'll leave this for now.
Sadly, it doesn't matter what order I enter my details. Whether I enter the postcode first, in the middle, or last, the moment I enter the postcode, I get the error 😞 I wouldn't say my name is long. First name is 7 letters, last name is 8 letters.
@cameronjp- It has been my understanding from a couple people here that the address is verified by Google. The fact that Google can find your postal code obviously means this problem is something else. Did you type in other things on the card before or after you entered the postal code? Is your first or last name kind of long?
Hi @dust2dust👋 Yep, signing up just now. Well, attempting to do so on the website. I have verified the region selected is correct. I see 'bc' in the URL and 'BC' selected in the top-right corner of the page. I can assure you everything I'm manually entering/selecting from the site is BC. As soon as I enter my postcode, I get the error. There is a mall across the street from me. That postcode for the mall works just fine. Construction for the building I live in was completed 3-4 years ago. I'm assuming the issue might be because of that, that building is 'too new'? But 3-4 years seems like a long time for a carrier to not recognize a postcode.
@cameronjp- Are you signing up just now? It's not simply that it's known to Google. Is the postal code you're entering the same as the billing address postal code? Is the region selected for the page the same province as your postal code? Is your selected phone number from the province of your postal code? Are you doing this on the app or the web site? Right at the beginning you select a region.
This place stupidly, lazily uses Google for address verification.
Are you sure this is correct? My postcode is correctly available on Google Maps, but I still get the error ""The postal code on your card doesn't match the province you selected. Please choose another plan." when trying to subscribe to a new plan.
@Kashif1 The postal code you use needs to match that of the credit card you’re using . Or pick the town closest to you .
The postal code in the payment section and the postal code with the full address in the Public Mobile account are saved in two sepearte places. They do not need to match.
For payment, the postal code entered in the payments section needs to match the postal code that is linked to the credit card. The actual address saved in the Public Mobile is the one that could be set to anything.
Is this a newer neighbourhood? This place stupidly, lazily uses Google for address verification. Um...CanadaPost people? That postal code can not be found on Google Maps. My postal code does, to compare results. A workaround is to get a visa gift card like Vanilla (not MyVanilla) and use it for this initial sign up. Then you can change your account to your proper credit card once you're all set up.
Is the billing address of the credit card using the same postal code? Yes When you started in to sign up were you on the AB region of the web site? Yes
For postal code T3P1K4 associated with my card; I get the message "Selected plan not available The postal code on your card doesn't match the province you selected".
If I select the nearest postal code of town; it doesn't match my credit card postal code and doesn't process the payment and activation process.
I'm impressed with Mirela Angela. Is the billing address of the credit card using the same postal code? When you started in to sign up were you on the AB region of the web site?
This a public forum and we are all just customers here. Anybody can access this forum and view the posts so I would advise removing any personal information from your post. If you hit the downward arrow beside your post you will see the option to edit it.
