Security breach

[mvenantiusbus]

How do I let Public Mobile know of a security breach?

Thanks,

MaryanneV

[darlicious]

@mvenantiusbus 

What kind of security breach? If your account and/or phone number is at risk in the course of financial fraud and you need urgent support please tell us so we can direct you with the appropriate methods to minimize your risk and possible financial losses.

[softech · Accepted solution]

@mvenantiusbus  what kind of security breach, 

if it is something about your account, maybe your credit card was compromised, you can replace your credit card from My Account, payment page with another one.  To just remove it, you have to open ticket with PM support.

if you lost your phone, go to My Account, Quick Link on top right and first suspend your service via Lost/Stolen

but if you want to report other kind of security breach, open ticket via Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[computergeek541]

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@mvenantiusbus wrote:

How do I let Public Mobile know of a security breach?

To contact Public Mobile, you will need to open a ticket.  Please use the chatbot to do that.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html