Says I only owe $10 but am on $45 plan

[Jordanad]

Hello - I am on the $45 plan and have been for a while. I am not on auto pay and just tried to renew my account as I normally do. Instead of the usual $45+ hst, the system said I only owe $6 (apparently I had a $4 credit). Why am I not being prompted to pay the full $45?

[Jordanad]

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@Jackhyf63 wrote:

@Jordanad  From the screenshot,it looks like something wrong,you should sent PM to MOD.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Thanks for the link. 

[Jordanad]

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@Lieux wrote:

@Jordanad I had the same problem yesterday with my self-serve account. But I changed my browser for the incognito mode and it was correct that way...

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I’m not sure I understand you - this has nothing to do with my browser. I always pay each month by calling in and the automated service said the same thing. I don’t think we are experiencing the same issue if yours was corrected by your browser. 

[Lieux]

@Jordanad I had the same problem yesterday with my self-serve account. But I changed my browser for the incognito mode and it was correct that way...

[Jackhyf63]

@Jordanad  From the screenshot,it looks like something wrong,you should sent PM to MOD.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jordanad]

I know it does not make any sense, which is why I asked the question... here’s a screen shot of my account.

[will13am]

Can you throw up a few screen caps of your online account?  Make sure to blank out all the personal information.  This obviously doesn't make any sense.